This document is to be viewed by all involved parties as a binding & insoluble contract in agreement to the terms stated below. By signing the sales agreement presented to you by the sales representative, you authorise Pine Tree Associates Limited & its associated companies (hereafter referred to as “Pine Tree Associates”) to proceed with the creation of the product as discussed with the sales representative & confirmed on the order form.

Office Hours

Pine Tree Associates’s office hours are 9am – 5.30pm, Monday to Friday. Telephone calls received out of hours will be diverted to our answering machine & dealt with on the next working day. Where staff mobile telephone numbers are provided, we ask that you exercise discretion when calling out of hours & only call in emergencies, as in some cases these are also the staff’s personal telephones. We appreciate your understanding.

Contacting Pine Tree Associates

In order to deal more effectively with your queries, we ask that you put any questions to us in writing. This system allows us to distribute questions to the appropriate departments, & thereby respond to you, more efficiently. There are three ways to contact us:
Telephone: 0121 222 2411

Financial Loss

Pine Tree Associates accept no liability whatsoever for financial loss or loss of earnings arising from products or services provided by Pine Tree Associates.


Pine Tree Associates shall not be liable for any loss to the customer arising from delay in transit caused by circumstances beyond Pine Tree Associates’s control.

Credit Terms

For invoices not settled within the agreed credit terms, we reserve the right to charge interest on the overdue debt at 2% above the Barclays base rate at the time & an administration fee to cover the debt recovery costs.


Any customer ceasing to pay their debts in the ordinary course of business or proving unable to pay their debts as they become due or, being, a company, is deemed to be unable to pay its debts, or has a winding-up petition issued against it or, being a person, commits an act of bankruptcy or has a bankruptcy petition issued against it, Pine Tree Associates, without prejudice to other remedies, shall (i) have the right not to proceed further with the contract or any other work for the customer & be entitled to charge for work already carried out (whether completed or not) & materials purchased for the customer, such charge to be an immediate debt due to it, & (ii) in respect of all unpaid debts due from the customer, have a general lien on all goods & property in its possession (whether worked on or not) & shall be entitled on the expiration of 14 days’ notice to dispose of such goods or property in such manner & at such price as we think fit & to apply the proceeds towards such debts.

Data Protection

Pine Tree Associates agrees keep the confidential information of its clients confidential, including all administration areas of website’s & details of referrers & those who are referred. All such data recorded by a website will be completely secure, & all information will be treated as confidential in accordance with the Data Protection Act.